FAQs

What is Alpaca Wool?

Alpaca wool is a soft and warm natural fibre that comes from the fleece of alpacas, which are South American animals known for their gentle and friendly nature.

Alpaca wool is prized for its incredible softness and warmth, making it a popular choice for making cosy sweaters, scarves, and other cold-weather clothing. Unlike sheep's wool, alpaca wool is hypoallergenic, which means it's less likely to cause allergies or itching.

It comes in a variety of natural colours, including shades of white, brown, and grey, and can be blended to create a wide range of beautiful, durable, and luxurious textiles."

What makes alpaca products so high in price?

Alpaca products are costly due to their exceptional quality, limited natural supply, labour-intensive craftsmanship, ethical farming practices, sustainability, durability, and unique characteristics, including thermal and hypoallergenic properties. 

Although our products are made In Australia, our prices are really competitive with the alpaca overseas products. 

How does alpaca fibre differ from any other wool?

Alpaca fibre differs from traditional wool in several ways. It's exceptionally soft and lightweight, making it more comfortable to wear with excellent thermal properties. Alpaca wool is also warmer than sheep's wool and less likely to cause itching or allergies, as it's hypoallergenic. Additionally, alpaca fibre comes in a broader range of natural colours and is known for its strength and durability.

 

How do I care for alpaca fibre products?

 

For detailed care instructions, simply navigate to our menu and click on the 'Care Guide' section. There, you'll find information on how to best care for your alpaca fibre products, including what to do and what to avoid.

if you have any specific questions, feel free to contact us at alpacashop.au@gmail.com and we will get back to you within 24 hours.

 

Do you ship worldwide?

Yes, we offer worldwide shipping. No matter where you are, we can deliver our products to your location. Simply place your order, and we'll ensure it reaches you wherever you are in the world."

 

What payment methods do you accept?

We offer a variety of convenient payment options, including VISA, Mastercard, AMEX, Apple Pay, Shop Pay, Union Pay, Afterpay, and PayPal. You can choose the method that suits you best to complete your purchase."

 

How long will it take to receive my order?

Shipping times varies according to Australia Post but usually between 2-5 business days.

 

What if I don't receive my order?

If you don't receive your order, please contact us and we will get back to you within 24 hours.

 

How can I contact Alpaca Shop Australia?

You can email us at alpacashop.au@gmail.com where our customer service team will be happy to help you with whatever you need!

Where is your store located?

Our store is located at 100 Rundle Mall Adelaide Central Plaza Level One # 201 Shop David Jones, Adelaide.

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